Submit Grievance Officer Assisted Grievance Intake Form Grievance Closure & Satisfaction Form Confidential Submissions Anonymous option available How GRM Works Your grievance journey 1 Submit Fill out the form with your grievance details — anonymously if preferred. 2 Review Your grievance is reviewed and assigned to the relevant department. 3 Response You will be contacted with an update or resolution (if not anonymous). Need Help? For urgent matters or assistance filling this form, contact us directly: +254 55 003 0427 grievances@busiacounty.go.ke County Headquarters, Busia Town Anonymous Submissions Tick the Submit Anonymously option in the form to hide your personal details. Your grievance will still be fully processed — we simply won't be able to follow up with you directly.